View our full shipping policy

About What Lala Loves

What Lala Loves is a U.S.-based online boutique offering thoughtfully selected apparel and accessories. Orders are fulfilled through trusted fulfillment partners and may ship from U.S. or international warehouses, depending on the item. We are committed to providing clear product information and a reliable shopping experience.

Shipping FAQ

How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Delivery times vary based on the item’s warehouse location.

• Items shipped from U.S. warehouses typically arrive within 2–5 business days after processing
• Items shipped from international warehouses typically arrive within 5–10 business days after processing

Most orders are delivered within 5–13 business days from the date of purchase.

Will my order arrive in multiple packages?
Yes, it may. Items in the same order can ship separately from different fulfillment partners and may arrive at different times.

Will I receive tracking information?
Yes. Tracking details are provided for each shipment once your order has been processed. Please allow 1–3 business days for tracking updates to appear.

Do you ship within the United States?
Yes, we currently only ship within the United States.

Returns & Refunds FAQ

What is your return policy?
Return requests must be submitted within 7 days of delivery. Approved returns must be shipped back within 7 days of approval.

Items must be:

• Unworn
• Unwashed
• In original condition
• With all tags attached

Are any items final sale?
Yes. The following items are non-returnable:

• Sale or clearance items
• Intimates, bodysuits, and lingerie
• Swimwear
• Jewelry and beauty products
• Any items marked “Final Sale”

How do I start a return?
To request a return, please contact us at support@whatlalaloves.com within 7 days of delivery. Include your order number and photos if the item is damaged or incorrect. We will review your request and provide next steps.

Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to an error on our part.

Will I receive a refund to my original payment method?
Refunds to the original payment method are only issued for damaged or incorrect items. Approved standard returns are issued as store credit.

Refund & Returns

We want you to feel confident shopping with What Lala Loves. Please review our return and refund policy carefully before making a purchase.

Return Window

Return requests must be submitted within 3 days of delivery (based on carrier tracking).

Once a return is approved, items must be shipped back within 7 days of delivery.

Return Conditions

To be eligible for a return, items must be:

• Unworn, unwashed, and unused
• In original condition with all tags attached
• Free of makeup, deodorant, perfume, pet hair, or damage
• Returned in original or secure packaging

Items that do not meet these conditions may be denied.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us at support@whatlalaloves.com within 3 days of delivery.

Please include:

• Your order number
• Photos of the damaged or incorrect item and packaging

Approved claims will be resolved with a replacement or store credit, depending on availability. Refunds to the original payment method are issued only for damaged or incorrect items.

Standard Returns

For eligible returns that are not damaged or incorrect, store credit will be issued.

Refunds to the original payment method are not available for standard returns.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as What Lala Loves is not responsible for lost or delayed return shipments.

Final Sale Items

The following items are final sale and cannot be returned:

• Sale or clearance items
• Intimates, bodysuits, and lingerie
• Swimwear
• Jewelry
• Beauty products
• Accessories marked “Final Sale”

How to Start a Return

To request a return, please email support@whatlalaloves.com within 3 days of delivery.

Include:

• Your order number
• Reason for return
• Photos (if the item is damaged or incorrect)

Our support team will review your request and provide next steps.