18K Gold Layered Crystal Cross Necklace by Josslyn

What Lala Loves is a U.S.-based online boutique offering thoughtfully selected apparel and accessories. All orders ship from within the United States.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is received.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery Time

• U.S.-shipped items: typically arrive within 2–5 business days after processing

Multiple Shipments

Items in the same order may ship separately and arrive at different times. If this occurs, you will receive separate tracking numbers for each shipment.

Shipping Rates

• Free shipping on orders over $75
• Flat rate shipping of $6.99 on orders under $75

Shipping charges are calculated and displayed at checkout.

Tracking Information

Tracking details are provided via email once your order has been processed. Please allow 1–3 business days for tracking updates to appear.

Delivery Delays

While we work to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather, or high order volume.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. If you notice an error, contact us as soon as possible so we can assist before your order is shipped.

Lost or Stolen Packages

If your package is marked as delivered but has not been received, please contact us. We will work with the carrier to help resolve the issue.

Questions

If you have any questions about your order or shipping, please contact us:

Email: support@whatlalaloves.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST.

RETURNS & REFUNDS

At What Lala Loves, we want you to love your purchase. If you are not completely satisfied, we are happy to assist with eligible returns.

RETURN ELIGIBILITY

We accept returns of unworn, unwashed clothing items with all original tags attached and original packaging intact.

To qualify for a return:
- A return request must be submitted within 7 days of delivery.
- The 7-day request window begins on the date tracking shows the package as delivered.
- For orders shipped in multiple packages, the request window begins when the final package has been delivered.
- Once your return is approved, the item must be shipped back within 7 days of your return request submission.
- Items must be free of perfume, odors, stains, pet hair, makeup, damage, or signs of wear.

Return authorization is required before sending any item back. Returns sent without prior approval may be refused.

Returns that do not meet these requirements may be denied or subject to a 20% restocking fee.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or refunded:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
- Gift cards
- Clearance or final sale items (if applicable)

EXCHANGES

We do not offer exchanges at this time.

If you would like a different size, color, or style, please return the eligible item and place a new order.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:
- The item arrived damaged
- An incorrect item was received
- The return is the result of our error

Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@whatlalaloves.com and include:
- Your order number
- A description of the issue
- Clear photos showing the problem

We will review your claim and provide a resolution as quickly as possible.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund.

For eligible standard returns, approved refunds will be issued as store credit. Refunds to your original method of payment are issued only for damaged, defective, or incorrect items.

Please allow 5–7 business days for return processing after the returned package has been received. Store credit is typically issued the same day processing is complete. Depending on your financial institution, original payment method refunds may take additional time to appear in your account.

ORDER CANCELLATIONS

Orders are processed quickly. Once an order has been placed, we cannot guarantee cancellation or modification.

CONTACT US

For return requests or questions regarding your order, please contact:

What Lala Loves
Email: support@whatlalaloves.com
Phone: (479) 343-9437

POLICY UPDATES

What Lala Loves reserves the right to update or modify this Return & Refund Policy at any time without prior notice.